Refund policy

Return & Exchange Policy

At FAISANE, every piece is carefully checked and packed before dispatch. For hygiene and quality reasons, we do not accept returns or exchanges for change of mind, including wrong size or color chosen by the customer.

Damaged or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, we will send you a free replacement.

How to Claim

Contact us within 48 hours of delivery on WhatsApp at 0323 6406169 or email info@faisane.com.
Share your order number and a clear unboxing video (recorded from opening the sealed parcel), plus photos of the issue.
Once approved, we will arrange a replacement at no extra cost. Please keep the item and all original packaging.

Please Note

Claims made after 48 hours, or without an unboxing video, cannot be accepted.
If a replacement is not available, we will offer a different item of equal value or a full refund for that item.
Approved refunds for advance payments (bank transfer / JazzCash / Easypaisa / card) are sent back to the original payment method or your account within 7 working days.
Not covered: damage from wear, water, perfume or chemicals, tarnishing from improper care, or items that have been altered.

Order Refusal (COD)

Refusing a Cash on Delivery parcel at the door without a valid reason costs us return delivery charges. Customers with refused orders may be asked to pay in advance for future orders.